Privacy Policy
At Buckingham Pizza, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an online order.
By accessing our website, using our online ordering system, or engaging with us through digital communications, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
Place an online order or create an account;
Subscribe to text or email updates;
Contact us via form, phone, or email; or
Participate in promotions or loyalty programs.
The types of data we collect may include:
Contact Information: name, phone number, email address, and delivery address.
Order Information: food selections, preferences, special instructions, and transaction details.
Payment Information: card data processed securely through our payment processor (we do not store full card details).
Technical Data: IP address, browser type, device information, and cookies for site optimization.
2. How We Use Your Information
Your information is used solely for business purposes that improve your customer experience, including:
Processing and confirming online orders;
Providing pickup or delivery updates;
Sending promotional offers and loyalty rewards (only if you opt-in);
Responding to inquiries and customer support requests;
Preventing fraud and ensuring transaction security;
Maintaining compliance with applicable laws and payment processor requirements.
3. Communications & Text Messaging (A2P Compliance)
By providing your phone number at checkout, on a contact form, or through any of our digital tools, you consent to receive transactional and promotional messages related to your order and our restaurant.
Message frequency may vary depending on order activity and promotions.
Standard message and data rates may apply.
You can opt out at any time by replying STOP to any text message, or by contacting us directly.
Use of SaviorMedia
Our SMS, email, and marketing automation are powered by SaviorMedia, a communications platform that connects businesses with customers via secure messaging channels.
While SaviorMedia provides the underlying technology, Buckingham Pizza is the sole controller of your data for these communications.
SaviorMedia does not sell, share, or independently use customer information and is not liable for the content, timing, or legality of messages sent through our account.
4. Cookies & Tracking Technologies
We use cookies, analytics, and similar tracking tools to:
Maintain your shopping cart and order session;
Remember your preferences for faster checkout;
Measure site traffic and improve performance.
You may disable cookies in your browser settings; however, some features of the website may not function properly without them.
5. Data Sharing & Disclosure
We do not sell your personal data.
We may share limited information with trusted third parties only as necessary to:
Process payments (e.g., payment gateways, POS providers);
Deliver food (e.g., delivery drivers or services);
Send email/SMS updates (via SaviorMedia platform);
Comply with law enforcement or legal obligations.
All vendors and partners are required to handle your data securely and use it solely for authorized purposes.
6. Data Security
We implement industry-standard safeguards, encryption, and security measures to protect your information.
Despite these efforts, no digital transmission is completely secure.
By using our website, you acknowledge that Buckingham Pizza and its technology partners cannot guarantee absolute data security.
7. Data Retention
We retain customer and order records only as long as necessary to:
Fulfill your order;
Maintain records for legal, accounting, or compliance purposes; and
Support ongoing customer relationships (if you opt in to receive marketing).
You may request deletion of your personal data at any time by contacting us directly.
8. Third-Party Services
Our website may include links or integrations with third-party apps or services such as payment processors or delivery partners.
We are not responsible for the privacy practices, content, or security of those external sites.
Please review their individual privacy policies when interacting with them.
9. Children’s Privacy
Our services are intended for general audiences.
We do not knowingly collect personal information from children under 13 years of age.
If you believe a child has provided us with information, please contact us immediately to request deletion.
10. Your Rights & Choices
Depending on your location, you may have rights to:
Access, correct, or delete your personal data;
Withdraw consent for marketing communications;
Request information about data use or sharing.
To exercise these rights, contact us at the details below.
11. Limitation of Liability
SaviorMedia provides messaging and marketing automation services under contract to Buckingham Pizza and shall not be held liable for:
Any damages arising from the use or misuse of communications,
Delivery delays or errors in messaging,
Customer data errors, or
Violations of compliance policies by Buckingham Pizza.
Buckingham Pizza assumes full responsibility for message content, data collection, and user consent management.
12. Policy Updates
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
The “Last Updated” date above will indicate the most recent revision.
Continued use of our Site or services after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact:
Buckingham Pizza
4950 York Rd, Buckingham PA 18912
Telephone: 215-794-3933
Email: [email protected]
🕹️ Powered by SaviorMedia – Secure Messaging Platform
Terms and Conditions
Welcome to Buckingham Pizza’s website (the “Site”).
By accessing, browsing, or placing an order through our website or any connected services (collectively, the “Platform”), you agree to be bound by these Terms & Conditions, our Refund Policy, and our Privacy Policy.
Please read these terms carefully before using our Site.
1. Acceptance of Terms
By using the Site, you confirm that you:
Are at least 18 years of age or have the consent of a parent or legal guardian.
Have the legal authority to enter into this agreement.
Accept and agree to comply with these Terms & Conditions.
If you do not agree, please discontinue use of the Site immediately.
2. Use of the Website
The Site is provided for lawful purposes only.
You agree not to:
Use the Site for any fraudulent or unlawful activity.
Attempt to disrupt, hack, or interfere with website operations.
Copy, modify, or distribute website content without written permission.
We reserve the right to suspend or block access to any user who violates these terms.
3. Online Ordering & Payment
All online orders placed through the Platform are subject to acceptance, verification, and product availability.
When you place an order:
You authorize Buckingham Pizza and our payment processor to charge your selected payment method.
Prices, taxes, and fees are displayed at checkout and subject to change without notice.
Orders are confirmed only after you receive a confirmation page or email.
If payment cannot be verified, we may cancel your order without notice.
4. Cancellations, Refunds & Disputes
All refunds and cancellations follow our official Refund Policy.
Once food preparation begins, orders cannot be canceled or refunded except for verifiable errors.
If you believe there was an issue with your order, contact us directly before disputing charges with your card issuer.
Unauthorized chargebacks may lead to suspension of online ordering privileges.
5. Pickup, Delivery & “No-Show” Policy
Pickup: Please arrive at your scheduled time. Orders left unclaimed for more than 60 minutes are considered abandoned and non-refundable.
Delivery: We aim to deliver promptly but cannot guarantee exact times due to traffic or weather.
Incorrect addresses, missing apartment numbers, or unreachable customers void refund eligibility.
For orders placed through third-party apps (DoorDash, Uber Eats, etc.), their terms and refund policies apply.
6. Account Creation
If you create an account on our Site, you are responsible for:
Maintaining the confidentiality of your login information.
All activity conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent behavior.
7. Product Information & Allergens
Menu items and descriptions are provided for convenience. Ingredients, prices, and availability may change without notice.
If you have food allergies or dietary restrictions, please inform us prior to ordering.
We take precautions but cannot guarantee an allergen-free environment.
8. Intellectual Property Rights
All trademarks, logos, text, graphics, and other content on this Site are the property of Buckingham Pizza and are protected under copyright and trademark laws.
You may view, download, or print content for personal, non-commercial use only.
You may not reproduce, resell, or redistribute any part of the Site without prior written consent.
9. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing and ordering experience.
Cookies may store preferences, enable login sessions, and help analyze site performance.
By using our Site, you consent to our use of cookies in accordance with our Privacy Policy.
You may disable cookies in your browser settings, but some features may not function properly.
10. Privacy & Data Security
Your privacy is important to us.
Personal information collected through our Site is used solely to process orders, improve services, and communicate updates.
We do not sell or share your personal information with third parties except as required to complete transactions or comply with law.
For full details, see our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by law, Buckingham Pizza and its affiliates shall not be liable for any:
Indirect, incidental, or consequential damages,
Data loss or system failure, or
Damages resulting from reliance on website information, order delays, or product dissatisfaction.
Your sole remedy for issues related to an order is a replacement or refund per our Refund Policy.
12. Third-Party Links
Our Site may contain links to third-party websites or apps for convenience.
We are not responsible for the content, security, or practices of those third parties.
Visiting external links is at your own risk.
13. Changes to Terms
We may update or modify these Terms & Conditions at any time without prior notice.
The “Last Updated” date above reflects the most recent revision.
Continued use of the Site constitutes acceptance of the updated Terms.
14. Governing Law
These Terms & Conditions are governed by the laws of the State of [Insert State], without regard to conflict-of-law rules.
Any disputes shall be resolved exclusively in the courts located in [Insert County, State], where Buckingham Pizza operates.
15. Contact Information
If you have questions or concerns regarding these Terms or your order, please contact us:
Buckingham Pizza
4950 York Rd, Buckingham PA 18912
Telephone: 215-794-3933
Email: [email protected]
Refund & Order Policy
At Buckingham Pizza, we take pride in preparing every meal fresh to order. We value your business and strive to provide accurate, high-quality, and on-time orders.
Please review our refund and order policy below before placing your online order.
1. Order Accuracy & Quality
If there is a problem with your order — such as missing, incorrect, or damaged items — please contact us within 30 minutes of pickup or delivery.
Once verified, we will gladly provide one of the following:
A replacement of the incorrect or missing item(s), or
A store credit or partial refund equal to the value of the affected item(s).
We may request the original item(s) or a clear photo to confirm the issue before a refund or replacement is approved.
2. Cancellations
Because every order is made fresh, once food preparation has begun, we cannot cancel or refund the order.
Orders canceled before preparation starts may receive a full refund.
If your order has already been prepared or is out for delivery, the sale is considered final.
3. No-Show Pickups
Orders that are not picked up within 60 minutes of the scheduled pickup time will be considered abandoned.
Abandoned orders are non-refundable since they were prepared fresh and held for the customer.
We may, at our discretion, offer store credit if notified within the pickup window.
4. Delivery Orders
Please ensure the delivery address and phone number you provide are accurate.
If a delivery cannot be completed due to an incorrect address, unreachable customer, or unsafe delivery conditions, the order will not be refunded.
In some cases, redelivery may be offered at an additional charge.
5. Online Payment & Chargebacks
When placing an order online, you authorize Buckingham Pizza to charge your payment method for the total amount shown at checkout.
Because orders are made fresh, refunds will only be issued for verifiable errors or approved cancellations prior to preparation.
Any disputes or chargebacks filed with your card issuer without contacting the restaurant first may result in permanent account restrictions on future online orders.
6. Refund Method
Approved refunds are processed back to the original form of payment used during checkout.
Refunds may take 3–5 business days to appear, depending on your bank or card provider.
7. Third-Party Delivery Apps
If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), please contact that service directly for refund or order support.
Buckingham Pizza cannot issue refunds for orders processed through external apps.
8. Contact Us
If you experience an issue with your order, please reach out right away so we can make it right:
Buckingham Pizza
4950 York Rd, Buckingham PA 18912
Telephone: 215-794-3933
Email: [email protected]
TESTIMONIALS
What People are Saying
300+ 5 Star Reviews!
⭐⭐⭐⭐⭐
Hours of Operation
MON – FRI
10:00am – 1:00pm
4:00pm – 10:30pm
SUN
3:00pm – 10:30pm
SAT
We are closed
